Care partner model improves patient care, wellness, and satisfaction, leading to better health outcomes
Brooklyn, New York (April 15, 2024) – Maimonides Medical Center (MMC) is proud to announce its designation as a Care Partner Hospital by the Eastern US Quality Improvement Collaborative (EQIC). As the only hospital in Brooklyn to receive this prestigious accreditation, this marks a significant achievement in healthcare quality and patient satisfaction, safety, and improved adherence to treatment plans.
As a Care Partner Hospital, MMC aligns with the New York State CARE Act’s mandate for hospitals to allow patients to designate a caregiver who serves as a compassionate companion for our patients. In 2020, the Care Partner Program was adopted by EQIC to further advance the quality and safety of the healthcare provided in hospitals across the region. To achieve Care Partner Hospital designation, MMC completed the EQIC’s care partner program requirements by adopting its delivery model. As a Care Partner Hospital, MMC staff helps patients designate an appropriate person, such as a family member, friend, neighbor, or paid assistant, to support the patient during and after their hospital stay. These partners become an integral member of the healthcare team, creating a more inclusive and supportive healthcare environment by working with the patient to ensure they receive their desired care, and helping ensure a smooth transition out of the hospital, either at home or to post-hospital care.
“We’re very proud to be recognized for successfully implementing the Care Partner Hospital program at Maimonides, which demonstrates our deep commitment to the patient-centered approach and community-minded care that sets us apart,” said Ken Gibbs, President and CEO of Maimonides Health. “I congratulate our Quality Management team and thank EQIC for working with us on this critical initiative.”
“We are deeply honored to receive this distinction from EQIC, reflecting Maimonides’ commitment to healthcare excellence and patient-centered care,” said Sameh Samy, Chief Quality Officer at Maimonides Medical Center. “This achievement is a testament to the dedication of our staff who have embraced the care partner model, witnessing first-hand the positive impact in patient satisfaction, health outcomes, and the overall care experience.”
The benefits of the care partner model are multifaceted, leading to a significant improvement in patient care and satisfaction. These benefits include: a decrease in hospital readmissions, improvement in patient health and wellness, safer care environments, a reduction in time responding to patient’s requests, and an improvement in pain management. Care Partners enhance effective communication and collaboration between the patient and the care team, which positively influences healthcare outcomes by ensuring better adherence to treatment plans and medication regimens.
“We are proud to work with our participating hospitals to integrate the care partner delivery model,” said EQIC’s director, Cathleen Wright, DNS, RN. “Members of your community can feel reassured that your local hospital puts patients first and makes the extra effort to work with care partners to ensure a smooth transition from the hospital.”
MMC’s recognition as a Care Partner Hospital not only sets a benchmark for healthcare excellence in Brooklyn, but also reinforces the hospital’s position as a pioneering provider in New York’s healthcare landscape. With this designation, MMC stands alongside institutions including Bon Secours and Good Samaritan as one of only five hospitals to date in the state to be recognized by EQIC.
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About Maimonides Health
Maimonides Health is Brooklyn’s largest healthcare system, serving over 300,000 patients each year through the system’s three hospitals, 1,700 physicians, and more than 80 community-based practices and outpatient centers. The system is anchored by Maimonides Medical Center, one of the nation’s largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children’s Hospital, Brooklyn’s only children’s hospital and only pediatric trauma center. Maimonides’ clinical programs rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neurosciences Institute, Bone and Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine. For additional information, please visit www.maimo.org.