Committed to exceptional care for our patients
Maimonides is committed to providing our patients with the best care available. We want to make sure we provide you with the information you need to make your stay and experience at Maimonides as comfortable as possible. Speak with your doctor about any specific questions you may have about your hospital stay.
The Patient Relations Department works to ensure your safety and comfort. Our patient representatives educate you and your family about your rights and responsibilities, help you communicate with hospital staff, and handle care issues such as advance directives. Most patient representatives are bilingual or multilingual with fluency in Hebrew, Yiddish, Urdu, Spanish, Italian, German, Chinese, Arabic, Greek, or Russian. Our patient representatives are available in the emergency room 24/7 and on inpatient units from 8 a.m. – 12 a.m., 7 days a week. You can reach the Patient Relations Department at (718) 283-7212.
The 1st step before most surgeries is preadmission testing, which is a physical examination that typically includes:
- An electrocardiogram (ECG) or x-rays
- A review of your medical history, all the medications you are taking, and advance directives such as a healthcare proxy or living will
- Tests of your blood, blood pressure, pulse, and other vital signs
Notice of Nondiscrimination
Maimonides provides services to all persons regardless of actual or perceived race, color, religion, creed, age, sex, national origin, citizenship status, culture, language, socioeconomic status, partnership status, familial status, caregiver status, parental status, domestic violence victim status, military or veteran status, genetic information, sexual orientation, gender, gender identity, gender expression, gender nonconformance or transgender status, physical or mental disability, and any other classification protected by applicable federal, state, or city law.
Any person who has experienced denial of these services or discrimination may file a grievance with the Discrimination Grievance Coordinator:
Sandra C. Maliszewski, Vice President, and Chief Compliance Officer
You may also file a complaint with the US Department of Health and Human Services, Office for Civil Rights, by mail or phone at:
Patient Bill of Rights
We are required by law to protect the privacy of your health information and to provide you with a copy of the Patient Bill of Rights. We can provide versions of this notice in Spanish, Russian, Creole, Korean, Chinese, or Italian.
As a patient in a hospital in New York State, you have the right, consistent with law, to:
- Understand and use these rights. If for any reason you do not understand, or you need help, the hospital MUST provide assistance, including an interpreter
- Receive treatment without discrimination as to race, color, religion, sex, national origin, disability, sexual orientation, source of payment, or age
- Receive considerate and respectful care in a clean and safe environment free of unnecessary restraints
- Receive emergency care if you need it
- Be informed of the name and position of the doctor who will be in charge of your care in the hospital
- Know the names, positions, and functions of any hospital staff involved in your care and refuse their treatment, examination, or observation
- A no-smoking environment
- Receive complete information about your diagnosis, treatment, and prognosis
- Receive all the information that you need to give informed consent for any proposed procedure or treatment. This information shall include the possible risks and benefits of the procedure or treatment
- Receive all the information you need to give informed consent for an order not to resuscitate. You also have the right to designate an individual to give this consent to you if you are too ill to do so. If you would like additional information, please ask for a copy of the pamphlet, “Deciding About Health Care—A Guide for Patients and Families”
- Refuse treatment and be told what effect this may have on your health
- Refuse to take part in the research. In deciding whether or not to participate, you have the right to a full explanation
- Privacy while in the hospital and confidentiality of all information and records regarding your care
- Participate in all decisions about your treatment and discharge from the hospital. The hospital must provide you with a written discharge plan and a written description of how you can appeal your discharge
- Identify a caregiver who will be included in your discharge planning and sharing of post-discharge care information or instruction
- Review your medical record without charge. Obtain a copy of your medical record for which the hospital can charge a reasonable fee. You cannot be denied a copy solely because you cannot afford to pay
- Receive an itemized bill and explanation of all charges
- View a list of the hospital’s standard charges for items and services and the health plans with which the hospital participates
- You have a right to challenge an unexpected bill through the Independent Dispute Resolution process
- Complain without fear of reprisals about the care and services you are receiving and to have the hospital respond to you and if you request it, to receive a written response. If you are not satisfied with the hospital’s response, you can complain to the New York State Health Department. The hospital must provide you with the State Health Department telephone number
- Authorize those family members and other adults who will be given priority to visit consistent with your ability to receive visitors
- Make known your wishes in regard to anatomical gifts. You may document your wishes with your health care proxy or on a donor card, available from the hospital
To learn more about your rights as a hospital patient in New York State, click here
HIPAA Notice of privacy practices
When we admit you to the hospital, we will ask you to sign a form required by the Health Insurance Portability and Accountability Act (HIPAA). HIPAA protects your medical records and other personal health information and sets limits and conditions on the uses and disclosures that may be made of such information without your permission. HIPAA also establishes your right to control your own health information, to examine and obtain a copy of your health records, and to request corrections. These policies are available in multiple languages.
If you or a loved one has questions about patient information, please reach out and contact our Patient Relations Department at (718) 283-7212. Our compassionate staff is committed to enhancing your patient experience as best we can.
The 3 types of advance directives are:
- Do-not-resuscitate (DNR) order – A form that instructs medical staff not to try to revive you if your breathing or heartbeat stops
- Health care proxy – The person you appoint to make treatment decisions for you, including your wishes regarding organ donation
- Living will – A document that states your specific instructions and choices regarding medical treatment
Our compassionate staff is committed to enhancing your patient experience as best we can
If you or someone you love has questions about patient information, please reach out and contact our Patient Relations Department at (718) 283-7212.