Patient Experience Vision + Mission

Mission: To ensure our care delivery consistently meets the spiritual and emotional needs of patients in a comfortable, compassionate, and safe environment.

Vision: As the premiere healthcare organization in Brooklyn, we strive to provide an exemplary experience for all patients, families and staff through our commitment to quality of care and unparalleled innovation.

How We Measure Patient Experience

Maimonides Health seeks to deliver quality patient-centered healthcare by examining the various aspects of patient experience that affect individual preferences, needs and values. A critical component in understanding the patients’ experience is learning from the opportunities provided to improve care. This can be accomplished by collecting patient experience feedback through the use of various instruments and methods, such as the nationally standardized HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey.

Patient and Family Advisory Council

What is a Patient and Family Advisory Council (PFAC)?

A Patient and Family Advisory Council is multidisciplinary committee consisting of hospital staff, patient and family representatives that serve as an advisory resource dedicated to enhancing compassionate patient-and family-centered health care at Maimonides Medical Center.

What does the PFAC do?

  • Promotes patient and family centered care principles.
  • Collaborates with staff in creating a patient-and family-centered environment.
  • Review and provides meaningful feedback for educational materials, programs and services.

Are you interested in joining the PFAC?

Maimonides Health is always looking for new members who would like to volunteer their time to help create a positive patient experience for the diverse communities in which we serve.

All interested candidates please complete the PFAC application by clicking the button below. We will review your application within 4-6 weeks and contact you. For more information about becoming a Patient and Family Advisor or if you have any questions, please contact the Office of Patient Experience at 718-283-1200.

PFAC Application

Patient Experience Messages of Thanks

If our dedicated healthcare providers and staff made a difference for you or your family, please submit an online form to share your message of thanks. Please do not include any patient health information.

Please note this form is not intended to submit a formal complaint.
To file a complaint, please see click here.

Click here to say thanks

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