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Patient Experience Vision + Mission

Mission: To ensure our care delivery consistently meets the spiritual and emotional needs of patients in a comfortable, compassionate, and safe environment.

Vision: As the premiere healthcare organization in Brooklyn, we strive to provide an exemplary experience for all patients, families and staff through our commitment to quality of care and unparalleled innovation.

How We Measure Patient Experience

Maimonides Health seeks to deliver quality patient-centered healthcare by examining the various aspects of patient experience that affect individual preferences, needs and values. A critical component in understanding the patients’ experience is learning from the opportunities provided to improve care. This can be accomplished by collecting patient experience feedback through the use of various instruments and methods, such as the nationally standardized HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey.

Patient Experience Messages of Thanks

If our dedicated healthcare providers and staff made a difference for you or your family, please submit an online form to share your message of thanks. Please do not include any patient health information.

Please note this form is not intended to submit a formal complaint.
To file a complaint, please see click here.

Click here to say thanks

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