We are currently offering the COVID-19 vaccine to eligible patients based on state and federal guidelines, and as supplies allow. Please do not call us for a vaccine appointment. We are notifying patients individually as to when they can schedule.

Call

(718) 283-2665

To Make an Appointment

Important Notice: Virtual visits are not for emergency care. If you or a loved one is suffering from a life-threatening condition, you should go to a hospital emergency room or call 911

Clinical excellence. Digital convenience.

Get healthcare on your terms: when you need it, where you need it, how you need it. Maimonides has rapidly expanded the telemedicine program to serve you. It combines clinical excellence with the convenience and safety of virtual care. For selected specialties, you can now connect with a healthcare provider, discuss symptoms, review medications, and develop a plan of care – all from the comfort of your home.

Contact your current Maimonides provider to see if a phone or virtual visit is available and appropriate for the care you need. Your provider may refer you to emergency care, an in-person exam, or specialty follow-up as needed.

If you are new to Maimonides, call (718) 283-2665 to learn about available options and book an appointment.

Scheduled virtual visits

Scheduled virtual visits allow you to connect with your Maimonides providers from the comfort of home through your insurance.

Maimonides has partnered with Amwell, a leading provider of telemedicine technology, to support our virtual care initiatives. Once you schedule a virtual visit with a Maimonides provider, you will receive an email invitation to your appointment from Amwell. Please contact your Maimonides provider if you didn’t receive an email invitation or need to reschedule.

Insurance is accepted for scheduled virtual visits. These visits are generally billed at the same rate as an in-person visit for the same service. However, during the COVID-19 emergency, many insurers are waiving out-of-pocket costs for virtual visits. Please contact your Maimonides provider’s office for more information.

Contact your insurer to confirm your specific coverage before your virtual visit.

We offer E-prescribing for scheduled and on-demand virtual visits

On-Demand virtual visits

Get 24/7 access to providers who can assess and treat a range of issues. E-prescribing is also available. On-Demand virtual visits cost $49 and are charged to your credit card.

Insurance is not currently accepted for On-Demand virtual visits. By engaging in an On-Demand virtual visit, you are proceeding as a self-pay patient. No insurance information will be collected, and no claim will be filed with any insurer on your behalf. You can access your Amwell account online and download a receipt that you may be able to submit to your insurer.

A virtual visit is an ideal option if you are experiencing a non-emergency condition. If you or a loved one is suffering from a life-threatening condition, you should go to a hospital emergency room or call 911

Exceptional remote care

Conditions we treat

  • Allergies
  • Bruises
  • Constipation
  • Cough
  • Fever
  • Flu
  • Mild abdominal pain
  • Mild head injury
  • Mild headache
  • Musculoskeletal pain (sprains, strains, & lower back pain)
  • Pink eye
  • Rash
  • Runny nose
  • Sinus pain
  • Sore throat
  • Stye
  • Urinary tract infection
  • Vomiting and/or diarrhea

Sign up and register for your virtual visit

Get started

Create your Amwell account with your email address, set your password, and enter Service Key “MAIMO.” Get started now.

Sign up for Amwell on a phone/tablet

  1. To sign up for Amwell, click on the link in your appointment email invitation that says Get Started
  2. Enter a new password on the next screen, then click Continue
  3. Click Download our app and download from the app store
  4. Open the Amwell app, click Log In, and enter your email address and newly created password

If you don’t have an appointment yet, please complete the following steps here, download the Amwell app, and if prompted enter MAIMO as the service key.

Start a virtual visit on a phone/tablet

  1. Open the Amwell app or click on the Get Started link from your email invitation
  2. Click Continue and then Agree and Continue to agree to Terms of Use
  3. Click Start Visit and then click Get Started. Input your phone number and click Continue
  4. Answer Describe your reason for today’s visit.  Click the checkbox to acknowledge receipt of the privacy practices and then click Continue
  5. Click OK to allow Amwell access to your microphone and camera

You are now in the virtual waiting room. Your provider will soon admit you to your first virtual visit!

Sign up for Amwell on a computer

  1. To sign up for Amwell, click on Get Started in your email invitation to open Amwell in your web browser.
    Tip: Opening Amwell in Google Chrome will offer the best experience
  2. Enter a new password and click Change Password. On the next screen, check the box to agree to the Terms of Use and click Continue.
  3. Enter your email and password to log in for the first time

If you don’t have an appointment yet, please complete the following steps here, sign up to enroll in Amwell, and if prompted enter MAIMO as the service key.

Start your virtual visit on a computer

  1. To sign up for Amwell, click on Get Started in your email invitation to open Amwell in your web browser.
    Tip: Opening Amwell in Google Chrome will offer the best experience
  2. Enter your phone number (you may Invite Guests by entering their email address), then click Continue
  3. Answer What would you like to discuss today? Click the checkbox to acknowledge receipt of the privacy practices and click Continue
  4. Do a quick tech check to make sure your audio and video are working. Click Continue

You are now in the virtual waiting room where a video will provide you with some general information. Your provider will soon admit you to your virtual visit!

Your provider will determine if a virtual visit is appropriate for your specific symptoms and may refer you to emergency care, an in-person exam, or specialty follow-up as needed.

Please ensure you complete registration as soon as you receive the Amwell email invitation, or at least 10-15 minutes before your appointment. For assistance, contact Amwell at 855-635-1393 or [email protected].

FAQs

Do you offer foreign language support?

Maimonides serves a diverse community, and if needed, an interpretation service can be connected to your virtual visit to offer foreign language support. Please discuss any needs for interpretation services when you schedule your virtual visit.

What is the cost of a virtual visit?

If you have a Scheduled virtual visit, they are generally billed at the same rate as an in-person visit for the same service. However, during the COVID-19 emergency, many insurers are waiving out-of-pocket costs for virtual visits to encourage patients to stay safe and take advantage of available telehealth options. Please contact your Maimonides provider’s office for more information.

An On-Demand virtual visit costs $49 and is charged to your credit card.

When it’s time for my virtual visit, how do I connect?

Please launch the Amwell app on your computer or device at least 10-15 minutes before your scheduled visit time in order to test your connection before being connected to your Maimonides provider. You should be in a quiet place with good lighting so your provider can see you clearly.

Will my insurance cover the virtual visit?

Contact your insurer to confirm your specific coverage prior to your virtual visit.

Insurance is not currently accepted for On-Demand virtual visits. By engaging in an On-Demand virtual visit, you are proceeding as a self-pay patient.  No insurance information will be collected, and no claim will be filed with any insurer on your behalf.  You can access your Amwell account online and download a receipt that you may be able to submit to your insurer.

Prepare for your virtual visit

Check your sound

  • Headphones or earbuds with a microphone may make it easier to hear your doctor and can help improve privacy
  • Verify that your computer or mobile device is not muted, and adjust the volume as needed

Find a quiet and private space with sufficient lighting

  • Ensure your lighting is sufficient without too much glare from windows
  • Overhead lighting is ideal
  • You and your doctor may need to discuss your medical history

Join on time

  • For scheduled virtual visits, check your email before your visit to make sure you have your invitation
  • Open the Amwell app or click on the “Get Started” link from your email invitation 10-15 minutes before your appointment

Prepare for the exam

  • If you are a parent or guardian assisting a patient, the patient must be present for the provider to see and hear during the visit
  • If you have a thermometer or technology that can measure your heart rate (like a smart watch), pulse oximeter, or glucose monitor, have it available and let your doctor know
  • Have a list of your symptoms, any pre-existing conditions, and current medications
  • Speak slowly and clearly during the exam and try to limit movement during your visit unless instructed by your provider
  • Your doctor may direct you through steps such as evaluating abdominal pain, viewing a skin condition, or observing your breathing

Test your camera, audio, and internet

  • If you’re connecting using your mobile device, try to prop your phone or tablet up vertically so you are not holding it throughout your visit
  • Position your camera at eye level and about 2 feet away from you
  • Test your internet connection. A stronger signal means a smoother virtual visit experience

Maimonides Virtual Care is dedicated to you

In response to COVID-19, we have expanded our telemedicine program to provide convenient and safe clinical excellence through virtual care.  Create an account to receive exceptional care through our secure telehealth portal, available 24/7. If you are new to Maimonides, call (718) 283-2665 to see if a virtual visit is the right choice for you, and to book an appointment.